About me


I've never been in jail. I've never been prosecuted for a felony, or even a misdemeanor. I have no children, legitimate or otherwise. I've never declared bankrupty. I've never been married, or stolen someone's wife. I brush my teeth everynight before I go to bed, even if I'm drunk, which doesn' happen too often. I always floss, I pay my parking tickets. Let's see, what else ? 

I am also expert in providing consultancy regarding...


Sales Training
(relationships selling, negociations skills... in order to deliver better sales results with your customers, to ensure a more consistant win/win outcome in negotiations, to identify and achieve additional growth in revenue, to grow your sales team to signicantly improve their performance. 



Sales techniques (ten first words, magical words, the closing silence, objections, benefits, right questions... for telephone or face to face)



Sales Coaching
(Exceed sales targets, unlock potential, achieve success, improve client relationships, delivering improvements in sales results)



Team Building
( to clarify the collectives goals, to identify those inhibitors that prevent them from reaching their goals and remove them, to measure and monitor progress, to ensure the goals are achieved...)



Coaching
 (learn basic NLP communication, unique tools to assess individuals like Enneagram, performance and skills gap analysis, developping coaching skills, giving strength centred feedback, understand your values, define your direction in life, build self esteem, develop key strengths, manage stress, manage change)


Increase sales (newsletter, script, sales and marketing game plan, increase sales from telesales and telemarketing, improve your sales pitch and sales presentation, successful sales management...)

 I can be contacted on:

tel:     +33 6 42 53 88 63  

eMail: regis.iglesias@yahoo.co.uk

Training

Vendredi 20 mars 2009

At one time, Donald Trump was over one billion dollars in debt. One of the bankers who was sent to demand their money back told me the story of how meeting actually went. Despite the fact that they were there ti shut him down, Trump welcomed them in style and set about persuading them to give him more time to get the money back. They agreed to let him try, but only if he was willing to put a tight leash on his spending.

Trump
refused! He told them that if they wanted their money back, they were going to need to support him in the lifestyle to which he had become accustomed. He insisted on hundreds of thousands of dollars a month 'allowance' and full access to his private jets - in other words, to continue living his life on his own terms. Within a year, he had not only paid off the banks, he was also back to being hundreds of million of dollars in profit.

Until you actively reprogram your mind, your past will be an excellent indicator of your future.

Remember your mind is like a computer...


Imagining unlimited wealth

1. Think about how much money you have in the bank and notice what you imagine. Do you envision piles of bank notes, stacks of coins, a bank statement or something else?

2. Next think about how much money you have coming in over the next year and again notice what comes to mind. Do you see cheques, notes, bank statements, enveloppe, or number going up on your home computer?

3. Now, imagine double, triple or even quadruple the amount of money coming in. You might see more notes piling up, the figures on the cheques are bigger, or the number on the screen are increasing more quickly. have fun with this!

4. Next, imagine that this flow of wealth increases every year for the next twenty years. imagine stack after stack of bank notes being added to your account, making the piles bigger and bigger, or watching the numbers on your bank statement dramatically increase. again, let your imagination run wild and enjoy it!

5. When you are done, let your mind settle on a image that feels expansive and rich to you, making sure that you always finish with more wealth in your mind than you had when you began.

Cranking up the heat on your income

I have a friend who is a highly skilled corporate trainer who was convinced that he had reached the upper limit of what was acceptable to charge for his services. He was complaining to me that in order for him to make as much money as he wanted to make he would need to work 350 days a year! I asked him what he charged and he said £1.200 a day. So I strongly suggested to him that he add a zero to the very next proposal he sent out. He looked at me as though I was crazy.

No matter how hard he tried, his brain simply couldn't comprehend the idea of being paid £12,000 for one day's work. after watching him struggle with this for a few moments, I said 'OK, what if you just charged double what you used to? Worst case, they'll negociate you back down to your normal day rate.'

I saw a smile begin to form on his face. 'I could do that' he said.

Of course, had I suggested to him to double his day rate at the beginning, he would have found that difficult. But once the nind has been sufficiently stretched, it will never return to its original limitations. And once his mind had expanded to consider the possibly of earning £12,000 a day, only charging £2,400 a day not only felt easier, it felt like a relief from the exertion of trying to contemplate the large number. 

Here's a variation on what I did with my friend that you can do for yourself right now ...

The income expander

1.Whatever you currently earn, imagine being paid double that for exactly the same account of work.

2. When you can imagine that, double it again.

3.How high can you go? When you've reached the absolute upper limit of what you can currently imagine being paid, think about what else you could do for that money and see if you can make the number go up even higher.

4. When you really can't go any further, think about your current income and imagine increasing it by only 10 per cent. How possible does it feel?

each time you repeat this exercice, you will find it easier and easier to imagine the changes and more and more comfortable to do so.

Give me a boy and I will give you a man. Jean Piaget

Creating an alternative past


We are about to do one of the important techniques in this entire system. Strange though it may seem at first, this one technique can make all the diference in the world.

In a moment, we are going to create an alternative childhood for you - one where you you grew up with all the advantages of being surrounded by rich thinkers who believed in you, believed in your potential and had the financial means to put that belief into practice. this process is simply a way of providing your unconscious mind with some new alternatives, so you will no longer be constrained by the limits of your old wealth programming.

I am now going to ask you to close your eyes and vividly imagine having had richer life. The more detail you are willing to go into, the more impact the exercice will have. Keep experimenting with it until you really get a strong sense of exactly what it would have been like ...

Read all the way though the exercice first so you know exactly what to do. Then when you're ready, go back through, really taking the time to imagine each scenario in great detail.

1. Imagine being born into a wonderful home where, from the moment you enter the world, you absolutely know that you are loved, you are wanted and there will always be enough - a truly rich environment.

2. What is it like to be a small child knowing that wherever you go and whatever you do, you are loved, wanted and there is always enough? What kinds of presents would you get for your birthday? What kinds of friends would you play with? What kinds of positive messages and advice do you receive in this rich environment? What kinds of beliefs do you form about what's possible growing up in this rich world?

3. What would it be like to be a teenager having grown up knowing that from the moment you were born there was always enough money to do whatever you truly wanted to do? Who would you want to hang out with? where would you want to travel to? What kind of hopes and dreams might you have for your future? How secure and confident do you feel?

4. how about as you are making the transition to adulthood - what kinds of things do you want to do? Who do you want to do them with? Where do you choose  to live? How do you feel about yourself? How do you feel about life, knowing that no matter what happens there will always be enough?

5. What kinds of things are you drawn to your twenties?

6. In your thirties?

7. In your forties?

8. In your fifties?

9. In your sixties?

10. In your seventies?

What is it like to grow old having spent a lifetime knowing that you were loved, wanted and have always had enough money to do whatever you wanted to do? What have you learned?
If you like, you can write yours answers as though you are writing your autobiography. For example:

In my twenties, I realized that because I had such a privileged upbrinking, i had a responsability to give back to the world in whatever way i could. while I continued to do the work I love in the art world and run my businesses, I also began advising andultimately contributing large sums of money to charities that focused on offering education as well as financial support to young people.

As I grew older, I knew I might lose touch with what it was like to have the whole of my life ahead of me, so I wanted to support organizations that could get to people before life had a chance to knock the hope out of them ...

Par Sky's the limit...
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Mardi 27 janvier 2009

Often the judgement is based on how well the people is performing in the currently assigned task. The best performer doesn't always make the best manager, although many companies still make the choice on that basis. The theory is that successful past performance is the best indicator of future success. So the fact that an employee is a good performer doesn't necesarily mean the person will be a successfull manager.

Manager need to focus on people, not just tasks. They need to rely on others, not just be self-reliant. Managers are also team oriented and big picture oriented whereas nonmanagers succeed by being individually oriented and detail oriented.

Management is not for everyone. 

 

Far too many organizations still use the "swim or sing" method of management training. All employees who move into supervisory positions must figure it out on their own. This method assumes that everyone intuitively knows how to manage. They don't. Managing people is crucial to the success of any organization, but in too many cases, it is left to chance.

Managing your mood

If an outside problem is gnawing at you and you need to deal with an employee in a critical situation there is nothing wrong saying to the employee, "Look I'm really not in the greatest mood today. if I seem a little irritated, I hope you'll forgive me." This kind od candor is refreshing to a subordinate.

Managing your feelings

To be an outstanding manager of people, you must care about people. That doesn't mean taking a missionary or social worker approach toward them, but if you enjoy their company and respect their feelings, you'll be more effective in your job than the supervisor who is mostly "thing oriented".

It's not a good idea to be the kind of manager who is never bothered by anything- a person who never seems to feel great joy, great sorrow, or great anything. people will not identify with you if they believe you disguise all your feelings. 

Building trust and confidence (not an easy task)

Building confidence is a gradual process. One of your main goals is to develop the trust and confidence of your emplyees both in their own abilities and in their opinion of you. They must have confidence that you are competent at your job and that you are fair.

Confidence is built on success, so give your people horses they can ride.

Occasionally a team memeber will perform a task incorrectly. How you handle these situations has a great impact of the confidence of employees. Never correct them in front of others. According to the old credo, "Praise in public, criticize in private." The adage still has a lot of management truth in it.

You can also build confidence by involving your people in some of the decision-making processes. Without delegating any of your supervisory responsabilities to them, allow them to have some major input into matters that affect them.

The Evils of perfectionism

Some employees will become so self-conscious about making a mistake that they slow their performance down to a crswl to make absolutely certain they don't scew up. As a result, production goes way down and employees lose confidence.

Par Sky's the limit...
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Samedi 15 novembre 2008

It is an absolute pleasure to be here...

My name is...

Any good news? It's important to start with good news in order to be in a good mood.

Job: ...

All companies need to listen first to what their sales people say before employing market researchers. Salespeople can give you feedback as to why something is not selling and why something else would sell better. Although in my experience 90 per cent of feedback can be disregarded, 10 per cent is pure golg and something that you can build on.

What attracts customers?
- Features
- Price
- Facilities
- Originality
- The everyone should have one factor
- It shoud be an easy buy, a worry-free purchase

The concept of a business tool called BOMMB, the acronym for base, objective, method, measurement and base.

In simple terms, you decide where you are, where you want to be, how you are going to get there and when you have got there, and then outline your new base.


Focusing on the botton line

A specialist in a particular field may tell you that it is imporatant to educate costumers in order to persuade them to buy. I think that is nonsense. There are broadly three types of costumer:

- Those who will make an impulse purchase
- Those who don't understand what to buy and need some guidance
- Those who don't necessarily like what they are buying, but are already well informed.


A few good opening questions should indicate fairly quickly whether the guests are potential buyers or not: 'Are you here to buy this evening?' What kind of product do you usually buy?'

What is instinct?

I believe that instinct is innate, something you are born with, but also something that you can build on, that you can learn through experience. it's a kind of inbuilt sensitive intelligence that helps you to see and understand things without being conscious of it.

The silent close

In selling there is a tough device used, which is called 'the silent close'. Any salesperson these days who has been on a training course will know about it. In the silent close you stay silent in order to force the other person to talk. A deliberate  silence may last only a few seconds, but it might feel as if has gone on for hours.

A silent close is usually used after the point when you have proffered your best deal, and you're implying, 'I dont mean to be rude, but I'm going now-That is your last chance.' You only come to understand how to use silence in negotiating by using it.

In my industry there is no point in selling something to someone if they don't want it or need it. It is a principle that will hold broadly true for every other sector as well.


Business lesson: Effective briefing

A sales person rarely has longer than three minutes to make a pitch, and frequently has to make a positive sales impact with a single sentence. it is up to the individual briefing the salesperson to ensure  that they understand the unique selling point of the item and that they have been given a helpfull one liner with witch to sell it.

'I need closers! I need do-ers'

Key questions to ask

- What is the product?
- Which product will sell the best?
- What kind of pricing do you want to sell the product for?
- What kind of margin are you looking for?
- How much are you going to spend on organization? 

Careful planning, knowing your product and the competition, and targeting the customer with the right information are crucial when selling direct. if you are looking for high value, you need to target the right sector of people, and make sure you amke their decision easy.

Challenge: To select a range of 'easy sell' products and pitch them to discovers via a TV selling channel.
Aim: To sell as many units as possible and make the most profit in half an hour.

Skills Tested:
- Ability to hit sales targets
- Evolving a sales pitch that holds attention
- Knowing when to change tack

Business lesson: Teamwork

When the pressure is on, clarity is everything. It's critical that each indivudual knows what they are doing and is not overloadedwith information that leaves them dazed and confused. had the team leaders got the balance right?


Its important to present yourself well. If you're launching a product and giving a presentation to a customer or group of costumers, you have to know exactly what the unique selling point of your product is and be able to get that message across quickly and clearly. The buyers needs to know what features will be of relevance to him or her. How is the product special? Why do they want it? How will it enhance their lives?

Presenting a sales pitch can be nerve-racking, so it's important to be well prepared. Waffling, pausing, apologizing or stuttering will leave your audience cold, whether you're on their doorstep or their TV screen. You not only need the accurate information to present, but you also need the confidence and ability to perform in order to draw in your audience.

Telling your potential customer how well the products sells, how few you have left in stock, and how little time they have to make their decision to buy can often increase anticipation and speed up the buyer's decision-making process.

To give a good presentation you need to:
- Learn by doing
- Be well prepared
- Make sure you are looking in the right direction and not confuse people by giving mixed messages
- Offer enough sales facts to entice a sale, but not so many that you bore your audience
- Realize that timing is important
- Have the ability to entertain and hold an audience
- Anticipate questions that could be asked

You need to know when to push and when to step away from chasing a deal. In the true salesperson an instinct develops and you can tell when you've got a done deal.


Always have a contingency plan.

Par Sky's the limit...
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Jeudi 26 juin 2008

Favorite sales training:

Mark was a student in one of my sales seminars. When Mark entered the room the first day of sales training he stood out as different. I observed the following about him: English was not Mark’s native language and it was a little difficult to understand him at times. Mark dressed a little different, not really bad, just different than most of the others Mark was a little slower to get the concepts I was teaching and that was probably from the language difference Those are factual observations but none of them is why Mark stood out to me.

The reason Mark stood out was because of his amazing attitude and smile. He always came to class with a winning outlook and it was contagious. The other students seemed to really enjoy his presence in the class.

What makes some people successful and others unsuccessful when they get the exact same sales training and sales tips?

When Mark left my training he was the top selling salesperson of the month in his first full month at his company. He sold more than experience salespeople. He sold more than well dressed well spoken salespeople.

His negotiation skills were very effective for such an inexperienced salesperson. His positive outlook was contagious with his customers. And his sales managers agreed it was because of his winning attitude that his customers loved to buy from him.

So How Can You Get and Keep a Winning Attitude?

The following was Mark’s favorite sales training assignment. Your winning attitude assignment:

Part #1: Select a book from the bookstore or library or one you already own. The book must be on a topic that is inspirational or motivational to you. It can be a book on sales but it doesn’t have to be.

Part #2: Read the book for just 10 minutes a day. If possible at about the same time each day. And do this for 21 days in a row.

Part #3: Watch what happens. And don’t be surprised if the people around notice a positive difference in your attitude. Mark and many of his fellow sales students commented that this assignment had just as big a positive impact in their home and social life as it did in their sales. Many also say it makes selling and life more fun. Your favorite sales training action item: Do the above three part assignment for 21 days and watch you sales and fun increase.

Par Sky's the limit...
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Vendredi 22 février 2008

"I dislike arguments of any kind. They are always vulgar and often convincing." Oscar Wilde

Some common Buyer values:

Good price
Value for money
Quality
Special promotion
Good product
Free delivering offer
Dislike of competitive product
Vendor's reputation
Recommendation of a friend
Good deal
Free gift
Unique solution
Environmental record
Availability of product
Nice colour
Free guarantee
Location of shop...

Some personal buyer values:
 
A more interesting job
A better paid job
More responsability
More time at home
The opportunity to build an empire
The opportunity to travel abroad
More power
More job security...
 

Par Sky's the limit...
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Lundi 28 janvier 2008

86563710-1-.jpg Achieving success as a telephone salesperson is as much about what you don't say as it is about saying the right thing. You'll have times when you're best not to talk at all - listening to the prospect often results in key information that can help you make the sale. And when you do have the floor, you want to be aware of certains words and phrases that seem to halt communication rather than further it along in the direction you want. Consider the ten questions, words, or phrases taboo for the sales person.

"Do you have time to talk ?"
Probably the worst way to open a sales call... Try: " I recognize that you have objectives for the day, so I will be brief." or "I'm aware of your time constraints, so I will get the point quickly."

"But..."
This innocuous three letter-word serves as a secret code to a prospect: It reveals that you're about to manipulate him. Of course, that may not be your intention at all. Listen: "I can appreciate your views, but..." or "I love you so much, but..." No matter what words you choose to follow but, the prospects hears something like the following: "I can appreciate yoiur views, but you're wrong." or, well, anyway, there you go, trying to be understanding and nice, and that but negates all your efforts. In addition to but, don't use other familiar words such however, nevertheless,... Choose and a more positive link which permits the prospect to form his own conclusion.

"You're wrong."
Your prospects secure information about your company from many sources, including friends, competitors, media... Try these phrases to uncover the source: "That's interesting I have not heard that, Can you tell me where you heard that?" or "I try to keep a pulse on the industry and its developments. It sounds like you have insider information. Can you share it?" After you know where the story came from, you're likely to have an easier time turning the tide.

"I sent you some material, and I was wondering if you got it."
This statement is a dead end. you're better off to begin with a more direct approach, such as "Bob, this is Fred Smith, with ABC Window, the reason of my call is..." rather than tosing away control of the conversation's direction.

"You maintain...", "You think...", "You claim", "you omited", "You forgot", "You  should", "You don't understand", "You must have" and so on...

Par Sky's the limit...
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Lundi 28 janvier 2008

3172923966-1-.jpg Here's a statistic for you: 60% of all sales are made after the prospect has said no four times. But how many salespeople weather through four rejections and still pursue the business?
Here's the skinny:
- 44% of salespeople give up after the first no.
- 22% call it quits after hearing the second.
-14% throws in the towel with the third no.
- 12% move on after the fourth no.
And the 8% left who hang tough? They're the ones who garner that 60% of the sales business out there, and all because they keep at it. So when the call begins to apex in the down direction, resist the urge to keep the prospect on in hopes of flipping him from "No" to "Go"!

Famous objections:

- Send the information about your company / products / services in the mal or by e-mail.
- We handle the need for your product internally.
- We have an existing relationship with a company like yours.
- I am not the person responsible for this.
- We do not have the budget for your product or service.
- Your price is too high.
- We have used your company in the past and were dissatisfied,

It s important that you have a good response in your sales arsenal!

Par Sky's the limit...
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Mercredi 16 janvier 2008

3371397948-1--copie-1.jpg If you were to ask me what I consider to be the single most important skill in mastering the art of professional selling, I would say it is the ability to ask the right questions.

One time a sale man negotiate with me and said: "In order to save a lot of time, Mr Denny, may I ask you a few questions ?"... "Why are you interested in purchasing a laptop?" My response being "Well, everybody else seems to have got one." He them asked me, "If you were to have one, what would you use it for?" There followed a great number of questions about my business, questions that disclosed my computer knowledge and questions that uncovered budget cost expectations and personal use as well. After this in-dept information gathering wich lasted approximatively 15-20 minutes or so, he went out to his car and he brought in a laptop computer and he then proceeded to explain what is a laptop would do according to what I was looking for. Well as you can imagine, he got the sale. so a list of who, what, why, when, where, how questions, and questions that demand YES as answers create a good buying environment...

Par Sky's the limit...
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Vendredi 11 janvier 2008

"So sorry madam, I lost my English, I've a blank spot in my memory...",

No sorry, no blank spot, just a script! 


The ten first words
must be perfects!
Making a good first impression is important for building relationships with other people. In business, a positive first impression is crucial and very hard to change. It's quite easy to sell products. You've got to give goods arguments and show the product from every angle to our basic customers. But, don't forget to respect the psychology and principles of selling. This is the moment in order to build and rapport with your customers, to say the name, to compliment, to smile, to listen, to be enthusiastic... Don't forget the benefits products for your customer! May be the most important... People buy benefits. They want what benefits them, not what benefits you. Well, this is the money time, have you an ace in the hole? Have you 4 aces in the hole in order to convince people that your product must be
his product?  Please don't forget to use magical words that grab attention, words that spell out the benefits and create a desire for your clients until they buy! 

Remember:

(1) attract - Attention
(2) generate -
Interest
(3) stimulate - Desire
(4) ask for - Action

The questions gentlemen, ask the good questions... Questions in order to say "yes" ! Using questions to uncover customer needs. To ask questions in order to sale... You must focus in what people want, need and desire. Identifying buying signals. What are these fundamental benefits? Happinness? Money? Prestige?... Well, understanding and handling objection with ease,  it's time to that! When you have discover the customers needs, this is the moment of your catch phrase... For exemple: Your catch phrase is "you've been waiting for it for thirty years, now it's yours, what do you do ?" and then SilenceSpeech is silver, but silence is gold in order to close the sale...

Par Regis
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...

Famous 'failures'

Albert Einstein, considered the greatest genius of the twentieth century, was four years old before he could speak.

Beethoven's music teacher once said of him, 'As a composer, he is hopeless.'

F.W. Woolworth, one of the founders of the modern department store, got a job in a dry goods store when he was 21, but his employer would not allow him to wait on customers because he 'didn't have enough sense to close a sale'.

J.K Rowling. The first Harry Potter book was turned down by eight agents, and when she finally got a deal, she was warned by the publisher, 'You'll never make any money out of childre's books, Jo.'

Thomas Edison was told by his teacher that he was too stupid to learn anything and encouraged to to think of a career where he might succeed by virtue of his pleasant personality.

Walt Disney was fired by a newspaper editor because he 'lacked imagination and had no good ideas'.

Winston Churchill had to repeat a year of school after he failed the test that would have allowed him to move up a year.

!


American beauty

Considerer the observation by Lester Burnham, played by Kevin spacey: 'Both my wife and daughter think I'm this gigantic loser, and they are right. I have lost something. I'm not exactly sure what it is, but I know I didn't always feel this sedated. But you know what? It's never too late to get it back.' 


  !

Fail, fail again

 

At first, you rarely succeed. Hence you need to... fail, fail again.

Consider my mantra:

 

No failures... no successes

No fast failures... no fast successes

No big failures... no big successes

No big, fast failures... no big, fast successes

 

'',,

 

The loyal "We"

 

Here's another "trick"!

Always us the word "we", in talking with customers, say, "We will take this approach..."


 

!

 

Thomas Edison, once said:'Genius is one per cent inspiration, and 99 per cent perspiration.' how often do you sweat?

When the author J.K Rowling was asked how she had managed to write the first Harry Potter book as a cash-strapped simgle parent, she said quite seriously that she didn't do any housework for four years. There's a woman who knowa her priorities!

Colin Farell. He'd point to a day back in 1993 when he failed an audition in Dublin for the boy band, Boyzone. Manager louis Walsh told him he simply couldn't sing. With hindsight, what a blessing that failure turned out to be! After it, Colin decided to concentrate on acting, headed off to Hollywood where his first role was in Joel Schumacher's Tigerland, launching an incredible career that currently pays him $7 m per movie, probably more by the time you're reading this. Boyzone as we know, is no more.

As the best-selling self-help author Wayne Dyer says, 'You are what you think about all day long.' If you were busy thinking 'I'am stupid' then that's how you will have seen yiourself. You were like a heat-seeking missile, looking for what you had been programmed to look for.

Sir John Harvey-Jones: 'To create success, everyone' noses must be pointing in the same direction.'

Winston Churchill defined a succesfull person as 'somebody who goes from one failure to another without any loss of enthusiasm.' Ensure that's you!

!


Use a mantra:  I can do it, I will find a way, I'm good enough to do this, will all put a string in your step. These are your holy words, with the power to sharpen your focus and create your results. Soon enough they'll kick and start working for you.

'I wouldn't say I'm the best manager in the business, but I'm certainly in the top one.' Brian Clough 

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